FAQs

Many of our tents, chairs, sleeping systems, and accessories are designed with lightweight and compact portability in mind for backpacking and outdoor travel.

"PU-coating" refers to a layer of polyurethane (PU) that is applied to tent fabrics to enhance their waterproof properties. Polyurethane is a synthetic resin that, when applied as a coating, creates a waterproof barrier on the fabric. This coating helps prevent water from penetrating the material, thereby keeping the interior of the tent dry even in wet conditions.

Yes. Some OneTigris camping products may contain materials such as metal components, coatings, or textiles that fall under California Proposition 65 regulations.

California requires businesses to provide a warning when products may expose users to certain chemicals, even at extremely low levels that are safe for normal use.

R-Value measures how well a sleeping pad or camping mat resists heat loss and provides insulation from the cold ground. A higher R-Value means better insulation and more warmth during camping, backpacking, and winter outdoor use.

Yes. Many camping sleeping pads are tested using the ASTM F3340 standard, which provides a consistent way to measure thermal resistance and compare insulation performance between products.

To extend the lifespan of your sleeping pad, store it in a cool, dry place away from direct sunlight and moisture. For self-inflating sleeping pads, it is best to store them unrolled with the valve open to help maintain the foam’s performance and insulation.

Before storage:

1.Make sure the sleeping pad is completely dry
2.Clean off dirt and debris
3.Avoid placing heavy items on top of it
4.Do not keep it compressed for long periods
Proper sleeping pad storage helps maintain comfort, insulation, and long-term durability for camping and backpacking use.

Most camping chairs are made from durable nylon or polyester fabric that resists wear and dirt
To clean your camping chair safely:
First, test any cleaning method on a small, hidden area to avoid fabric damage
Use a soft brush to remove dust, sand, and loose dirt
For stains, mix vinegar and water, lightly spray the area, and gently scrub with a soft brush or cloth
Wipe with warm water to remove any residue
Dry thoroughly with a towel and allow the chair to air dry completely before storage
Always make sure your camping chair is fully dry before folding and storing to prevent mold, odors, and fabric damage.

Most camping tables can handle warm cookware and outdoor cooking use, but placing extremely hot pots or stoves directly on the surface may damage the tabletop material. Using heat protection is recommended.

If you receive a damaged, defective, or incorrect item, please contact our customer support as soon as possible. Provide your order number, photos or videos of the issue, and a brief description. Our team will review the case and offer a replacement, refund, or solution depending on the situation.

In many cases, yes. If the issue is related to a specific component (such as poles, connectors, fabric panels, or hardware), we can often provide replacement parts instead of replacing the entire product.

Please contact customer support with your order number, photos of the issue, and details of the part needed. Our team will review your request and confirm the best solution based on product availability and warranty coverage.

In general, returns are only accepted for unused items in their original condition and packaging. This helps ensure all customers receive products that are clean, complete, and ready for use.

If the item has been used, it may not be eligible for return. However, if there is a quality issue or defect, please contact customer support with your order details and photos so we can review the situation and provide a suitable solution.

If you purchased your item through Amazon, requests for returns, exchanges, and after-sales service typically require you to contact Amazon Customer Service directly. This is because Amazon manages the order processing and shipping procedures, and our official website does not have the authority to handle after-sales support for Amazon orders.
You can contact Amazon Customer Service by following these steps:
Log in to your Amazon account.
Scroll to the bottom of the page and click "Help."
Under "Need More Help?", select "Contact Us."
Follow the instructions to connect with an Amazon customer service representative.
Amazon Customer Service: 1-206-266-2992

If necessary, you may also contact our support team and provide your Amazon order number. We can forward this information to the appropriate Amazon team to help you receive further assistance.

If you placed your order directly through OneTigris Camping, please contact:
camping.support@onetigris.com

Orders placed through OneTigris Camping are typically processed within 1-3 business days. Standard shipping usually takes 7-13 business days, while expedited shipping takes 5-8 days, depending on the destination and customs clearance. We will send you tracking information via email after your order has been shipped , please contact us at camping.support@onetigris.com 

Orders may require 1–3 business days for processing during normal periods and slightly longer during holidays, promotions, or peak seasons. If your order status has not updated after several business days, please contact our support team.To view your tracking number, log in to your OneTigris account or contact us at camping.support@onetigris.com

Rush orders may be subject to customs duties, value-added tax, or import taxes, the specific amount of which depends on the regulations in your location. These fees are not included in the product price and must be borne by the customer.

Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us at  camping.support@onetigris.com  

Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.camping.onetigris.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your OneTigris account to see the order info. Visit <https://camping.onetigris.com/policies/shipping-policy> for more details.

What is the return and warranty policy?

Please see https://camping.onetigris.com/pages/return-and-warranty-1 

Will I have to pay import duties and taxes? 

Though it is unlikely, customs reviews may be performed at random and/or without any warning. Please visit https://www.onetigris.com/terms-conditions for more information. 

Here are some of the reasons of an unsuccessful payment:
1. Your bank has not yet activated the function of overseas payments for this card.
2. Your card or bank has a limit to online payment amounts for this card.
3. Your bank has flagged and restricted use of this card.
To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.

Worry not, PayPal has an option where you can complete payment without having to register/log in. 

Thank you for the love! Submittals can be emailed to camping.support@onetigris.com and we will be in touch shortly.

First and foremost, use a tent groundsheet to help keep your tent clean and protected from abrasive surfaces. After use, brush/shake out debris and dirt.

Do NOT machine wash tents and tarps. Use mild, non-detergent soap with a soft brush or sponge and cold water to clean the surfaces. Then, remove the soap residue with a clean, damp cloth. Lastly, dry out the tent/tarp while avoiding direct sunlight before storage. Note that camping gear should be stored in dry and cool areas; avoid storage in hot, humid areas.

Airing out your sleeping bag before, during and after each trip is crucial to shelf life extension. Do NOT dry clean, bleach, or use softeners. Get your sleeping bag professionally laundered or hand wash with mild, non-detergent soap and cold water. When hand washing, leave to soak for 1-4 hours depending on how dirty the sleeping bag is. Press out water after and air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.

It is NOT recommended to machine wash OneTigris gear. However, if absolutely necessary, during washing, ensure all zippers and velcro tabs are secured. Use mild, non-detergent soap on a gentle cycle and set to a cold or warm machine wash. Press out water after and air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.

OneTigris Camping hammocks and top/under-quilts can be machine washed in a mesh laundry bag, using gentle cycle with mild, non-detergent soap. Remember to close all the panels with hook patches. Press out water and then air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.