PRODUCT RELATED
D: This typically stands for "Denier." Denier is a unit of measurement that expresses the thickness or density of the individual fibers in the fabric. It is often used to describe synthetic fibers such as nylon or polyester. The higher the denier number, the thicker and more durable the fabric is
T: This generally stands for "Thread Count." Thread count measures the number of threads woven together in a square inch of fabric. This is commonly used in the context of bed linens and other textiles where comfort and feel are important. A higher thread count often indicates a softer, finer fabric.
"Waterproof" in a tent refers to the tent's ability to keep water out, ensuring that the interior remains dry even during heavy rain. This is typically achieved through the use of water-resistant materials and construction techniques such as seam sealing.
The "mm" rating, or millimeter rating, is a measure of the water resistance of the fabric, specifically its hydrostatic head. The hydrostatic head is the height of a column of water that the fabric can withstand before water starts to seep through. This rating is given in millimeters (mm). For example, a tent fabric with a 2000 mm rating can withstand a 2000 mm (2 meters) column of water pressing down on it.
"PU-coating" refers to a layer of polyurethane (PU) that is applied to tent fabrics to enhance their waterproof properties. Polyurethane is a synthetic resin that, when applied as a coating, creates a waterproof barrier on the fabric. This coating helps prevent water from penetrating the material, thereby keeping the interior of the tent dry even in wet conditions.
BUYING & PAYING
The prices on our website are listed in USD (United States Dollars).
Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us through Facebook or support@onetigris.com
Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.onetigris.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your OneTigris account to see the order info. Visit <https://www.onetigris.com/shipment-delivery> for more details.
What is the return and warranty policy?
Please see https://www.onetigris.com/return-and-warranty
Will I have to pay import duties and taxes?
Though it is unlikely, customs reviews may be performed at random and/or without any warning. Please visit https://www.onetigris.com/terms-conditions for more information.
Here are some of the reasons of an unsuccessful payment:
1. Your bank has not yet activated the function of overseas payments for this card.
2. Your card or bank has a limit to online payment amounts for this card.
3. Your bank has flagged and restricted use of this card.
To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.
Worry not, PayPal has an option where you can complete payment without having to register/log in.
Please provide your order number and contact us at support@onetigris.com
ORDER COMPLETE
Please check your junk mails as your email account may have directed the order confirmation mail to that folder. If you still don’t see it, please contact us at support@onetigris.com
Please allow 1-2 working day’s time for the order to be processed. If after 2 working days the order status still hasn’t been updated, please contact us at support@onetigris.com
Orders will take approximately 3 working days for processing and dispatch. You will receive an email regarding shipment information when your order has been shipped. To view your tracking number, log in to your OneTigris account or contact us at support@onetigris.com
Please contact us at support@onetigris.com
NON-PURCHASE RELATED
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Or you can send them to our Marketing Team staff at support@onetigris.com and we will be in touch shortly.
Thank you for the love! Submittals can be emailed to support@onetigris.com and we will be in touch shortly.